Our skill is to make your rental journey as painless and seamless as possible. If you decide that Chelwood Partners should manage your property we will take away all the day to day hassles involved.
Emergency Contact / Out of Hours
Out of Hours/Emergency Contact:
If you live in a property that is managed by Chelwood Partners, please use the following information with regard to Out of Hours or Emergency maintenance procedures:
In the case that you smell gas, please call the Gas Emergency Service on 0800 111999.
If you have a genuine plumbing or heating emergency, please call The Better Home Company out of hours telephone on 020 8706 0860
If you are locked out, please call a local locksmith for assistance and please retain your receipt and send this to us with an explanation. Please note that reimbursements will not be made should you lock yourself out. We can recommend Fortress Locks on 020 8674 6657.
NB: if it is not an emergency, please contact the office with any maintenance issues within opening hours. If a contractor is called out of hours and it was not an emergency, we cannot guarantee that you will be reimbursed for this cost.
Rent Collection & Due Diligence
Being able to collect rent is one thing but making sure your tenant is able to pay the rent is another entirely. We carry out the most stringent credit checks and have a diligent rental arrears process. We can handle all aspect of the process, from standing orders to swift payment of bills.
Crucially, we send regular financial statements to give you peace of mind.
Regular Inspections
Depending on your requirements, we can carry out four inspections per year. We do this to not only check on the physical state of the property but also to check on the needs of the tenant.
Communication is key here and pre-emption and swift resolution of problems pays dividends in the long run.
Repairs & Maintenance
We only recommend contractors we have known and used before, either personally or professionally. Too many times have we heard that although the problem was dealt with swiftly, the management company called the most expensive outfit. We provide high-quality and cost-effective solutions to your maintenance problems.